Compulsory routers

xdrudis at xdrudis at
Tue Dec 1 13:42:21 UTC 2015

On Tue, Dec 01, 2015 at 10:37:31AM +0100, Giel van Schijndel wrote:
> So my conclusion: even if it's legal according to your contract to use
> your own router, you still risk being treated as a second class
> customer.

That risk might be half a blessing, sir. 

In my experience customer support is so pitiful (in telcos in general,
I don't know about NL) that anything that drives them to quickly
ignore you is better than the usual deal of ignoring you after wasting
a long chunk of your time.

After all the goal of customer service is not solving problems, is
just convincing customers than calling customer service is useless, so
they get fewer calls and quality statistics improve. This of course
does not include any customer service paid by the minute, then the
goal is to keep you
talking on the phone until you've paid enough.

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