Two are more expensive more than one?

Hugo Roy hugo at
Thu Aug 20 08:46:06 UTC 2015

    Overall, Netics researchers estimated a yearly cost per user of
    €530.38 over a five-year period for the open source software, 93
    percent of which came from deployment costs.

I wonder what kind of cost there can be for free software other than
deployment costs --- the paragraph that immediately follows seems to
suggest that training of staff is included ind deployment costs:

    By contrast, for Office 365, the cost was €197.49 a year. According to
    the researchers, the lower figure is due to workers' greater
    familiarity with a Microsoft working environment, and better
    compatibility with different file formats offered by the proprietary product.

Hugo Roy – Free Software Foundation Europe
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