Any suggestion as to how or if to proceed?

[Andres]

Daniel Pocock <daniel at pocock.com.au> escribió:
>
>
>Hi Andres,
>
>There is a simple strategy that all sales people learn: find the
>decision maker.
>
Agreed! But it seems nobody wants to make the decision. Maybe someone form Richmond Upon Thames Council (UK) is around this mailing list?


>From your email, I can see that some people are sympathetic to this
>objective but they are either not able to make the final decision or
>whatever.  So from what I can see, you are still in the early phase of
>this project, trying to identify the real decision maker.
>

I guess, I thought I had identified it a couple of times, went from chief of culture to library manager, contract holding civil servant and library representative in the council. Frankly it is really interesting.


>What these other people can do, however, is to help you identify the
>right person to speak to and maybe even help you get an appointment.
>Documents concerning the Serco tender may reveal how that decision was
>made and who made the decision.
>

Ok, I'll ask for that, maybe a freedom of information act? What about contacting the person with serco that manages the contract? Knowing serco they subcontract someone like civico.

>In democratic organisations (e.g. councils) the decision maker may be a
>group (e.g. the elected council).  That can be more complicated.
>

This is problably the case,


>In parallel with trying to find that person or group responsible for
>the
>decision, you also need to ask yourself: why will they care?  If it is
>some manager or CEO, they will care about meeting their performance
>objectives to get their bonus.  The performance objectives for a senior
>official may be in the public reports.  If it is an elected council,
>they probably care about one thing above everything else: getting
>themselves re-elected, which usually means getting positive attention
>from the public.  In any case, if you can identify the ultimate
>decision
>maker and the way to motivate them, you can close the deal.
>

Thanks! For the tip, I will try to play this, elections are coming next year.

>Regards,
>
>Daniel
>
>
>On 09/10/13 21:35, Andres wrote:
>> Dear All,
>> I am new to the mailing list, I have cut out contact details but it
>involves libraries in the UK.
>> Let me know if not appropiate.
>> 
>> **********
>> 
>> Dear Andrés
>> 
>>  
>> 
>> Thanks for this.  Basic set up in our libraries is as follows - both
>staff and public networks are supported by SERCO. They provide:
>> 
>>  
>> 
>> ·        hardware and network support
>> 
>> ·        infrastructure support for e-mail (Exchange/Outlook)
>> 
>> ·        maintenance for the PCs - fix or replace malfunctioning
>devices.
>> 
>> ·        support for the VOIP phone network used by Libraries
>> 
>> ·        some support for printers on the public and staff networks
>> 
>>  
>> 
>> The fundamental software setup is based on the same architecture as
>the council as a whole - PCs currently run Windows XP and Office 2003.
>The Library management system is provided by Civica.  Beyond the basic
>Microsoft setup we use software from a variety of sources, and have
>looked at a whole range of software from the proprietary (e.g.
>Photoshop Elements) to open source (e.g. The Gimp).
>> 
>>  
>> 
>> The reality is that the ICT resources in libraries and in the Council
>generally are at full stretch delivering a significant amount of
>change.  Regrettably therefore I don’t think there is any appetite or
>capacity to engage at this time in any further consideration of open
>source software.
>> 
>>  
>> 
>> Thanks for your interest on this though – I hope you enjoyed the
>opening event as much as I did and that you and others in the community
>enjoy the fantastic new facilities now that they are properly open.
>> 
>>  
>> 
>> Regards,
>> 
>>  <snip>
>> 
>>  
>> 
>> From: Andrés Muñiz Piniella
>> 
>>  
>> 
>> Dear *****,It was nice meeting you at the ***** event.Could you find
>out what the name of the company that will service the user side of the
>IT of *******((Public Libraries?From my conversation with Peter
>Bazalgette there is an 'Envisioning…' report that says open source in
>council libraries is the way to go but that it was up to Coucils. There
>is a general goverment push towards this as well, as you commented when
>we met.I then spoke to some of the techies in IT support for public
>service and they say they would love to support free (as in freedom not
>free beer) software on the public facing side, since background servers
>are already using free-libre open source software (FLOSS) tools. But
>they are stuck in the status quo. A particular techie said that talking
>to council to change was a waste of time, that I should talk directly
>to the support company. I do not think this is true, since the council
>is the client and the client is always right (if given a choice).Of
>course,
>> general public is not going to request a shift from a particular
>american closed source company to one of the british FLOSS companies
>because they do not know there are options, consecuences of being in a
>sponsored monopoly for so long! That is why I hold workshops where I
>help neighbours using only FLOSS tech.Let me know if I am taking the
>wrong approach. And if you can help me contact your support
>companies.Regards,Andrés
>> <snip>
>> 
>> 
>> 
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>> 

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