How should a newbie search for GNU/Linux help?

[Alfred M. Szmidt]

   The office where I work has mostly converted to free software, but
   sometimes people don't know what website to go to to look for help.

   It seems that each distro has it's own forums, and most projects
   have their own forums or mailing lists, and then there are some
   general sites like linuxquestions.org (or google.com/linux).

   These are great for you and I, but not for someone who doesn't know
   the name of the project that develops the application they're
   using, or for someone who wouldn't think that they have to search
   three sets of forums.  Can anyone recommend an umbrella site or
   portal that I could send them to?

Maybe the Free Software Directory (http://directory.fsf.org/), it
contains bug reporting, and help mailing addresses.